Frequently asked questions
A few of the questions we’re asked most often. If yours isn’t here, we’re always happy to help.
Do I need to have everything planned before I get in touch?
Not at all. You might already have a clear vision, or you might simply have an idea you’d like to explore. We’ll talk through what you have in mind, help you understand the options and guide you through the decisions needed to create your collection.
Can you help me create a collection from scratch?
Absolutely. You don’t need to arrive with a finished brief. We can help you explore fragrances, choose containers, consider packaging and labelling, and work out how everything can come together to create a collection that feels right for your brand, audience and budget.
What can I customise?
There are lots of ways to make a collection your own. You can choose your fragrances, vessels, labels and packaging, with options ranging from straightforward stock solutions to more bespoke choices such as coloured glass, customised finishes and printed packaging.
The right combination depends on the look you want to achieve, your quantities and your budget, and we’ll help you find the balance that works.
What’s the difference between ready-to-brand and bespoke?
There isn’t one fixed definition of bespoke. You might choose a ready-to-order vessel and add beautifully branded labels and packaging, or create something more distinctive with a bespoke fragrance, customised vessel or tailored packaging.
We’ll help you combine the elements that make sense for your brand, without adding complexity or cost where it isn’t needed.
Can I choose my own fragrance?
Yes. Our Fragrance Library brings together a carefully curated range of fragrances, organised into different fragrance families to help you explore and compare.
We also offer a Botanical Collection and a Festive Season Collection, giving you plenty of choice when you're looking for a fragrance that feels right for your collection.
Can I create a bespoke fragrance?
Absolutely. Our Fragrance Library is just the starting point. If you have something more specific in mind, we can explore a much wider range of fragrance options and use your brief, our experience and a little creative thinking to develop a blend that feels uniquely yours.
Once we’ve found the right combination, we’ll test it for the intended product and make sure the appropriate documentation is in place before it becomes part of your collection.
Can I use my own fragrance?
Potentially. If you already have a fragrance you’d like to use, let us know what you have in mind and we can discuss whether it is suitable for your chosen product and what testing or documentation may be required.
Do you offer fragrance samples?
Yes. Our fragrance sample packs make it easy to explore, compare and shortlist the scents that feel right for your collection.
We offer sample packs from our Curated Fragrance Collection, Festive Season Collection and Curated Botanical Collection. Samples are supplied as wax melts so you can experience the fragrances properly before making your final choice.
Can I choose my own candle vessel?
Yes. We have a curated collection of ready-to-order vessels in a range of shapes, sizes, colours and finishes, including glass jars and tins.
If you’re looking for something more distinctive, we can also source bespoke coloured glass and customised vessel options, depending on quantities and budget.
Do you make products other than candles?
Yes. Alongside candles, we produce reed diffusers, room mists and wax melts, making it possible to create a coordinated home fragrance collection across different products.
Can you help with labels and packaging?
Yes. We can work with your existing artwork or help develop your labels and packaging from the ground up.
There are options to suit different styles and budgets, from beautifully designed labels and stock boxes through to bespoke printed packaging and premium finishes such as textured papers, embossing and foiling.
Can I order product samples?
Yes, where appropriate. Vessel, packaging and product samples can often be arranged so you can see and assess the different elements of your collection before committing to a full order.
As these are usually ordered specifically for your project, samples are generally chargeable.
Is there a minimum order quantity?
Minimum order quantities vary depending on the products, vessels, fragrances and packaging you choose.
Rather than applying a one-size-fits-all minimum, we’ll discuss what’s practical for your particular project and help you find an approach that makes sense for your brand and budget.
How long does production take?
Lead times vary from project to project and depend on what you’re creating, the components required and our production schedule when you place your order.
Once we understand your requirements, we’ll give you a realistic timeframe and keep you updated throughout the process.
If you’re planning a seasonal or Christmas collection, we recommend getting in touch well in advance to allow time for development, sampling and production.
Do you ship throughout the UK?
Yes. We supply businesses across the UK. Shipping is charged separately from your product costs and will be confirmed as part of your quotation.
The delivery method will depend on the size and quantity of your order, and we’ll make sure the shipping arrangements are clear before your collection goes into production.
Do you offer design support?
Yes. If you already have your branding and simply need artwork preparing for your chosen products, we can help with that.
If you need more support, we can also help develop labels and packaging from the ground up, creating a cohesive finish that reflects your brand.
Still have a question?
We’re always happy to talk ideas through. You don’t need to know exactly what you want before you get in touch.
Let's start
If you have an idea, a question, or simply want to understand how the process works, we would love to hear from you.
There is no pressure to have everything figured out before you get in touch.